You turn on your Samsung Android phone and discover it’s stuck in what’s known as the dreaded Android Boot Loop or is stuck on the Android logo. This means that the phone’s system files have gotten confused and the phone forgot how to properly start. The phone is frozen and won’t do anything but try to restart. Fortunately, there are several things you can do to get that frozen Samsung phone to get back to normal.
Remove the case –
If your phone has a case, take it off. This will make sure the buttons are completely accessible.
Perform a soft restart –
Unlike a hard restart, this won’t return your phone to factory settings, so don’t be afraid to do it. Hold the power button down until the phone restarts. Depending on the software version of your phone, you may have to also press the Volume Down button at the same time. This works a lot of the time by clearing the memory, but not always.
Try safe mode –
Wait for the Samsung logo to appear, then hold the Volume Down button. If it then starts, you may have a new app or have changed a setting that’s causing the problem. You may have to uninstall apps one at a time to find the offender and leave it off the phone.
Take out the battery –
If your battery is removable, try taking the battery out. Wait at least a full minute before putting it back in. If you can’t remove the battery, try turning off the phone and leaving it off for 10 minutes. The purpose is to remove power from the phone completely before restarting it to see if everything is back to normal.
Try download mode –
This mode is used to download firmware and is unfamiliar to most people. With the phone off, hold the power, Volume Down, and Home buttons down until you see the warning screen. Some Samsung phones don’t have a home button, so if you have one of these, hold down the Bixby button instead. When you see the warning screen, press the Volume Down button again to exit this mode. Restart the phone to see if it’s working.
Try recovery mode –
This is the mode used for wiping the phone and resetting it, but it also does other things, so don’t be afraid to use it. The phone should be off, then hold the power, Volume Up, and Home buttons at the same time until you see the recovery screen. Then use the volume buttons to find the option that reboots the system and use the power button to select. A good idea is to choose to wipe the cache partition before rebooting to try to get rid of any corrupt temporary files.
Factory reset –
This is the last resort, as it resets the phone to the state it was in when it came out of the box brand new. Hopefully you backup your phone periodically so you won’t lose anything such as photos if you have to do a factory reset. You’ll then have to reload any apps you downloaded and redo all the settings you have changed.
Talk to your local repair center – If you don’t have any option but a factory reset or just are unsure about dealing with this yourself, call iFone Repair, your trusted local repair center. Our Technicians can usually explain the repair process over the phone. If you go in person, We will diagnose the problem without a charge and give you all possible repair options. We have access to software and tools that aren’t available to just everyone, so don’t give up, and don’t panic. schedule your visit today by visiting our appointment page.